Components Customer Interfaces Customers, suppliers/partners, employees, shareholders, and other stakeholders.
CRM Systems The end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty
Enterprise Management Enterprise Risk Management Assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks.
Revenue Assurance Identifying/rectifying revenue loss scenarios across components/systems.
Fraud Management Identify abnormalities in traffic patterns, usage patterns, and subscription patterns.
Document Management Maintaining a repository of all electronic documents or images of paper documents.
Enterprise Resource Planning Manage internal and external resources, including tangible assets, financial resources, materials, and human resources.
Data Analytics Business Intelligence Analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs.
Fulfillment Providing customers with their requested products in a timely and correct manner.
Billing / Revenue Management Production of timely and accurate bills: providing pre-bill usage information and billing to customers; processing payments; performing payment collections.
Mediation Transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.
Network Access A facility or equipment used in the provision of a telecommunications service.
3rd Party Systems Content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.
GIS Voice Portal Content Partner Point of Sale Terminal Payment Gateway 3rd Party Systems SMS Center (SMSC) Mobile Switching Center (MSC) MDSP Push-to-Talk (PTT) ICS Ring Back Tone (RBT) Home Location Register (HLR) Intelligent Network (IN) Network Access Mediation Postpaid rating and billing Interconnect rating and settlement Roaming rating and settlement Voucher Management MSISDM, SIM Management Billing / Revenue Management Provisioning Order Management Fulfillment Business Intelligence Data Warehousing Data Analytics Human Resources Management Financial and Asset Management Enterprise Resource Planning Storage Master Data Management (MDM) Data Management Document Management Knowledge Management Fraud Management Revenue Assurance Enterprise Risk Management Enterprise Management Customer Care Sales and Marketing Retention and Loyalty Partner Relationship Management CRM Systems WAP Portal USSD/IVR CSR Retailer Kiosk SMS Dealer Distributor Customer Interfaces Components Business Domain - Telecom 
