SIG Usability Model


SIG Performance design tactics, based on SIG models https://www.sig.eu/resources/sig-models/.

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  • ISO 25010 / Usability
    Degree to which a product or system can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.
    • Learnability
      Degree to which a product or system can be used by specified users to achieve specified goals of learning to use the product or system.
      • Operability
        Degree to which a product or system has attributes that make it easy to operate and control.
        • Accessibility
          Degree to which a product or system can be used by people with the widest range of characteristics and capabilities.
          • SIG / Usability Tactics
            "Making sure that … a person of average (or below average) ability/experience can use the thing … for its intended purpose without getting hopelessly frustrated". (Steve Krug, Don't Make Me Think)
            • Feedback
              Is the internal state of the system always clear to the user?
              • Mapping
                Do used terms and symbols map well to user experience and background?
                • Navigation
                  Are all parts of the system easy to reach by the user?
                  • User Assistance
                    Are there any functionalities to assist users in fulfilling their tasks?

                    User AssistanceConsistency & ConventionsAesthetic AttractivenessError Prevention & RecoveryCustomization & Task OptimisationNavigationMappingFeedbackVisibility & DiscoverabilitySIG / Usability TacticsAccessibilityUser Interface AestheticsUser Error ProtectionOperabilityLearnabilityAppropriateness RecognisabilityISO 25010 / UsabilitySIG Usability Model