Business Domain - Retail

Retail is the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. Retailers satisfy demand identified through a supply chain. The term "retailer" is typically applied where a service provider fills the small orders of a large number of individuals, who are end-users, rather than large orders of a small number of wholesale, corporate or government clientele. Shopping generally refers to the act of buying products. Sometimes this is done to obtain final goods, including necessities such as food and clothing; sometimes it takes place as a recreational activity. Recreational shopping often involves window shopping and browsing: it does not always result in a purchase.

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  • Retail Business Process Model
    • Plan
      • Merchandize Planning
        Maximising return on investment, through planning sales and inventory in order to increase profitability.
        • Financial Planning
          Evaluation of a current pay and future financial state by using current known variables to predict future income, asset values and withdrawal plans (often includes a budget, and a series of steps or specific goals for spending and saving in the future).
          • Supply Chain Planning
            A forward-looking process of coordinating assets to optimize the delivery of goods, services and information from supplier to customer, balancing supply and demand.
            • Buy
              • Partner Relationship Management (PRM)
                Effectively and efficiently manage activities related to sales, lead management, deal registration and opportunity management for indirect sales channels (such as agents, brokers, dealers, distributors and value-added resellers [VARs]).
                • Purchase Order Management
                  Managing commercial documents and first official offers issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services.
                  • Product Lifecyclce Management (PLM)
                    The process of managing the entire lifecycle of a product from inception, through engineering design and manufacture, to service and disposal of manufactured products.
                    • Inventory Management
                      Controlling and overseeing ordering inventory, storage of inventory, and controlling the amount of product for sale.
                      • Move
                        • Warehouse Management
                          Management of daily planning, organizing, staffing, directing, and controlling the utilization of available resources, to move and store materials into, within, and out of a warehouse, while supporting staff in the performance of material movement and storage in and around a warehouse.
                          • Transportation Management
                            Inbound (procurement) and outbound (shipping) orders to be evaluated by the TMS Planning Module offering the user various suggested routing solutions.
                            RFIDStandardsGlobal Distribution System (GDS)OtherITBusiness IntelligenceHRFinanceMaster Data Management (MDM)Asset ManagementReal Estate ManagementPerformance ManagementCorporate ManagementCustomer Loyalty & PreferencesCall CenterAnalytical CRMCustomer Support Services & Chum AnalysisMarketing ManagementSales ManagementCustomer ManagementChannel ManagementLoss PreventionReturns ManagementStore Inventory ManagementMobile POSLabels & TagsCentral OfficeBack Office IntegrationGift RegistryAdvanced Store TechnologiesWorkforce ManagementPoint of Sale (POS)Stores ManagementMail & CatalogueOnline StorePhysical StoreChannel ManagementMerchandising SystemInvoicing MatchingSales AuditTrade ManagementValue Chain CollaborationExecutionDemand ManagementSpace OptimizationItem PlanningCategory ManagementAllocationsAssortmentPromotionsPrice & Campaign ManagementPlanningMerchandize ManagementDemand ManagementStores AllocationProcurementLogisticsVisibility & TrackingReverse LogisticsTransportationWarehouse ManagementExecutionCollaborative Planning, Forecasting, and Replenishment (CPFR)Advanced Planning & SchedulingForeign TradePurchase Order ManagementInventoryReplenishmentDistributionSourcingSupply Chain ManagementPlanningSupply Chain ManagementRetail Business ArchitectureITReal EstateHRFinanceCorporateReturnsStore OperationsOrder ManagementSellingMarketingSellReturn to VendorsTransfersReplenishment & AllocationTransportation ManagementWarehouse ManagementMoveInventory ManagementProduct Lifecyclce Management (PLM)Purchase Order ManagementPartner Relationship Management (PRM)BuyBusiness IntelligenceSupply Chain PlanningFinancial PlanningMerchandize PlanningPlanRetail Business Process ModelBusiness Domain - Retail